Jessica is the Director of Content Support and Content Remediation at Pluralsight, a role she has held since November 2021, where she leads efforts to support and refine educational content. Prior to this, she was the Manager of Content Support at A Cloud Guru, a Pluralsight company, starting in April 2021. Jessica also served as the Director of US Support at Fourth from October 2020 to April 2021 and spent over seven years as Sr. Manager of Customer Care at HotSchedules, focusing on customer service leadership and operational excellence.
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